We have a fun pickle story to share. It all starts out with Sam's love of the show, "Magic School Bus". I check them out from the school's library. He will sit through the entire episode, and then want to watch it again. One of the episodes teaches about bacteria, using pickles. Sam decided he wanted to eat a pickle. I happened to have a cucumber in the fridge that wasn't doing so well, so I looked up an easy refrigerator pickle recipe. What I made turned out rather dreadfully, but Sam gamely ate a few. I think he and Eric finished the entire cucumber, actually. Still, this called for real pickles, as Sam still wanted to eat pickles. We went to the grocery store in Alpine and bought a jar of pickles, chosen for the size of the baby cukes, the price, and the funny little face on the jar. Sam says she's happy, and Awyn agrees. The jar didn't last very long, certainly not for an entire two weeks between shopping expeditions. When we went back to Alpine, we bought two jars. These are very good pickles. I'm not a pickle person, and I like them too. They remind both Eric and I of Kathy's Spicy Dills - although they don't seem to be dill pickles. When we got home, I discovered that the lid of one of the jars was loose, and some pickle juice had leaked. Normally I'd take such a jar back to the place we'd purchased it and ask to exchange it. Since we live so very far from the grocery store, that wasn't an option. Also, normally I'd throw any opened jar away, but these are pickles. Pickling should keep them safe, even if the jar has been opened, possibly. I just wasn't sure. I noticed on the jar that there was a website for the company that makes the pickles. I looked them up to ask if the pickles might be safe, or if I should follow my instinct to throw them away. I told them how much we liked the pickles, and how disappointed we were that we weren't going to be able to eat them.
The next day, I received a phone call from the company. The very nice lady offered to send us a case of four jars to replace the opened jar. It shipped on a Friday, and we had them the following Monday. Now, this is Customer Service! I would have been satisfied with a returned e-mail, any kind of response, and I expected it to be brief. A case of pickles! We decided that Best Maid is our brand of pickles from now on. I e-mailed them again to let them know how positive our experience has been, and to say thank you for being so responsive and doing far more than I'd expected. I truly hadn't been fishing for free services or a replacement. They responded to our compliments and sent us a generous handful of coupons for some more jars of pickles.
Best Maid is also Del-Dixie. Here's their website - http://www.bestmaidproducts.com/ They are a Texas company that makes a superior pickle. I have no problem shamelessly plugging the brand. They've created some serious customer loyalty here.
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